About customization service products,customer reception procedure usually is as following:
1/Know about your basic requirements to confirm the style,the material,the finish,the dimension and your quantity;
2/Send you a first version quotation;
3/Further discuss about the feasible solution according to your budget and delievery time requirement until satisfied, update the quotation as per your most satisfied solution;
4/50% deposit to confirm the order;
5/Supply you 2D/3D drawing to confirm every details,update the final quotation;
6/ Arrange the production;
7/Finish the balance payment;
8/Deliver the goods.
9/After sales service follow up
With your continuous trust and support,I think there is no problem we can find your most satisfied solution in the end.